If you've changed your mind, you have 14 days from the receipt of your order to process a return and refund. Please note there are a couple of rules to be eligible for a return:
We offer a full refund (excluding delivery costs) on the items returned to us within 14 days of the delivery date.
We are only able to accept returns on items - including earrings - if they are sent back unworn and in their original packaging.
Your return should be approved over email prior to shipment. To create a return, contact us at firstname.lastname@example.org with your order number.
We accept returns on most of the items, except any of the below:
- Sale / discounted items
- Earrings (due to hygiene)
- Made-to-order pieces
Pre-order items can be returned and as long as the returned piece is unworn, undamaged and unused, with all tags attached and in its original packaging.